GOT A COMPLAINT ?

What should I do if I have a complaint about my physician, hospital, or health plan?

As a health care consumer, there may be times when you are unhappy with your physician, hospital, or health plan and need to make a complaint. Some problems can be resolved informally simply by talking to the parties involved, but others will require that you follow an official set of "grievance procedures". The following guidelines explain what to do and who to contact for more information.