If you're having a problem with your hospital or other health care facility, the first step is to contact their "patient complaint coordinator." If you do not get a satisfactory response and would like to take further action, you can try contacting your health plan. Health plans want you to be happy with the care you are getting under their coverage and are often willing to help you solve any problems you may be experiencing.
You can also contact The Joint Commission. The Joint Commission, along with the California Medical Association’s Institute for Medical Quality, conducts onsite surveys of accredited hospitals to be sure that they are providing quality care. Ask The Joint Commission to investigate your complaint.
The Joint CommissionOffice of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
complaint@jcaho.org
http://www.jointcommission.org
The government agency responsible for licensing and regulating hospitals is the California Department of Public Health (CDPH). To file a complaint with CDPH, fill out the online consumer complaint form. You may also contact the CDPH Licensing and Certification District Office in which the hospital is located.
California Department of Public Health
Consumer Information System
Phone: (800) 236-9747
http://hfcis.cdph.ca.gov